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CRM & support

Zendesk

Turn inbound SMS into tickets.

Create a Zendesk ticket for every inbound SMS and text the customer when an agent replies, through Zapier, Make or n8n.

How it connects: through Zapier, Make or n8n (no native app yet). Your API base is https://api.99billingsolutions.com.

What you can do

  • Inbound SMS → new ticket
  • Agent reply → SMS to the customer

Setup

  1. In Zapier, Make or n8n, start a workflow from the SMS Bridge webhook (for inbound) or a Zendesk ticket trigger (for replies).
  2. Send SMS with an HTTP POST to /v1/messages/send, header x-api-key set to a key from Settings → API keys, and a JSON body with from_number, to_number and content.
  3. To react to replies, add a webhook in Settings → Webhooks for message.received that points at the tool's incoming-webhook URL.
  4. Turn the workflow on and send yourself a test.

Field names and error codes are in the send message reference; webhook payloads and signatures in Webhooks. Missing something? Tell us.