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CRM & support

Intercom

Reach customers who left the chat.

Text a customer a link back when their Intercom conversation goes unanswered, through an automation tool.

How it connects: through Zapier, Make or n8n (no native app yet). Your API base is https://api.99billingsolutions.com.

What you can do

  • Follow up on unanswered conversations
  • Post inbound SMS into a conversation

Setup

  1. In Zapier, Make or n8n, start a workflow from the Intercom conversation trigger.
  2. Send SMS with an HTTP POST to /v1/messages/send, header x-api-key set to a key from Settings → API keys, and a JSON body with from_number, to_number and content.
  3. To react to replies, add a webhook in Settings → Webhooks for message.received that points at the tool's incoming-webhook URL.
  4. Turn the workflow on and send yourself a test.

Field names and error codes are in the send message reference; webhook payloads and signatures in Webhooks. Missing something? Tell us.